Anonymous
map-marker Lawrence, Kansas

I'M HERE TO SEE OTHERS REVIEWS.

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I'M HERE ONLY TO SEE OTHER'S REVIEWS FOR SCORE AND SO MANY YEARS AGO WHEN THE MOON CAME IVER THE MOUNTAIN THIS TIME I GOT TO GEORGIA AND SAW THE FARMER IN THE DELL
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User's recommendation: CAVEAT EMPTOR

1 comment
Guest

Huh?

Deanne M Hwl

Not happy

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I won a small cultured pearl bracelet and assumed it would fit, turns out that it is way too small, I think they forgot to give the measurements deliberately and while I am at it, I also got a pair of opal earrings that are so tiny I never would have bought them if their true size was shown. The photos made them look much bigger.
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Pros:
  • Beautiful pieces they show in the photos for bidding
  • It is fun to look at all the choices
  • Website is very nice but deceiving

Preferred solution: Let the company propose a solution

User's recommendation: I have enjoyed a number of items I have purchased, but beware of details.

1 comment
Guest

I agree with photos. Bought Yurman necklace with pendant..

Had to use magnifying glass to see stone in center.

Realized when item is ”tiny” EBTH photos items in the “middle” of the 1” zone of a ruler. Buyer beware

jackie l Jav

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Something Funky Going on

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Have been a member since they first opened. I bought several smallish things from them, mostly when it was a local MA sale and I could drive to p/u item. Now they only have 2 EBTH OH locations and charge you s/h from there...yet they used to have numerous states/locations. So you mean to tell me everyone selling w/ EBTH ships there item(s) to OH and then buying customer has to pay s/h? What if item originally came from Boston???...Seller ships to OH, then I (a MA home owner) has to pay to ship from OH back to MA!? Also, EBTH policy has always been that they will NOT combine shipments. If you buy 2, 3, 4 items from same sale, you have to pay seperate s/h for ea item: $$$$$ Sketchy!!!!! I wrote them to complain &;;;;;;;amp; recd a rude/blunt reply. I peek on their site time to time, but alway hop off b-4 I fall in love with something b/c of my reasons & poor reviews.
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Cons:
  • See my notes
1 comment
Guest

Right now with EBTH I think they cannot combine shipments because of what it would take to handle 27 or so auctions A WEEK with lots being consigned from several individuals, and in various locations in their huge Blue Ash, Ohio warehouse location.

Marie B Mbc

Win or not

How can you tell me I won a bid, then a few seconds later, tell me I didnt win the bid? If my bid was good when the last second came.....then I won. But according to you, I did, but then didnt. Please explain.
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Preferred solution: Explain how you can tell me I won, then I didn’t win

Suzy_Cootchie

MISLEADING ITEM DESCRIPTION & PHOTOS

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I purchased a Henri Bendel Tic Tac Toe game thinking all the pieces were there. I didn't even know a piece was missing until I gifted to my sister. The company purposely left some pieces off the board when taking the photos to hide that one piece was missing. I am beyond disappointed with their customer service.

I was told by a horrible customer service agent HAP that they sell used items and some items need to be replaced. No *** sherlock. Thank you captain obvious. They would not take a return outside of the 30 days. I didn't even do anything with that item until I gave it to my sister. The entire time I assumed all pieces were there since it said all original packaging included.

I never expected a brand new item. I just expected all the pieces of the game to be there. Why would I want a tic tac toe game without all the pieces?

They don't put enough information in their item descriptions. They do this purposely to mislead their customers so they can make a sale. What a sad world we live in!

They listed a minor scratch on the game board and original packaging included, but somehow failed to mention something major like 1 MISSING GAMEBOARD PIECE. It is disappointing a company with these morals and values even exists. They will do whatever it takes to make a sale.

To me, it is the principle, you need to acknowledge your wrong doings instead of blaming the customer. How do you expect to get returning customers when you purposely lie and cheat? I feel lied to and cheated. I should've read all the reviews before trusting the company. The company has bad reviews from employees as well as customers. What a shame!

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5 comments
Guest

They lie, steal, cheat

Guest
reply icon Replying to comment of Guest-1802153

Agreed!!!

Guest

what happened to the TC Steele painting you adverised??

Guest

Make sure you cancel your credit cards if they have the number!!!

Guest

Do not trust ebth. I will not again.

View more comments (4)
James S Rkd

I can’t open my account.

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I lost access to my account for reasons unknown to me. While not a huge customer, I have both bought and sold through EBTH several times over the past few years; however, I haven’t had access to my account, nor have I been able to resolve the issues in spite of multiple attempts over the same time period. Please either provide me a path to getting access to my account or stop sending me notices about listing items I may be interested in, as I haven’t any damned way to buy anything. You have succeeded in using technology to create the least efficient way to do business that I’ve witnessed to date.
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Pros:
  • Diversity of offerings
Jeanne M Hvg

Pottery shipped with no packing

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Everything But The House - Pottery shipped with no packing
No packing none! Sent pictures nobody has messaged as was told they would. Do not use them,
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Loss:
$127
Reason of review:
Poor customer service

Preferred solution: Full refund

Montia Bus

Complaint

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Everything But The House - Complaint
Complaint was sent up the chain. I was told they have had the lampshade since mid September. Would like it to be sent overnight to me. Thank you, Eve Pearson
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Pros:
  • Diversity of offerings
Cons:
  • High shipping costs
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

kristen h Fmc

EBTH is not a company to purchase from - the descriptions are not accurate

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Everything But The House - EBTH is not a company to purchase from - the descriptions are not...
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Updated by user Jul 07, 2019

I was contacted, and told that this issue will need to be turned over to fraud/risk for some reason

Original review Jul 06, 2019
I purchased a watch from this company that was supposed to be an antique Audemars and it looks and the description was in good condition and working. Once I received it, it looked like there was water damage.

I took it to a watch specialist and they said that the watch was damaged and should have been sold for parts not as an antique. The specialist also said that the water damage was bad and that there was pitting on the face that was not disclosed. There were replaced parts and none of this was disclosed. EBTH refused to do anything.

~I have never been so disappointed.

I will never buy from them again. I paid 3500 for the watch, and the specialist said it is works maybe 100.
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Loss:
$3400
Pros:
  • Diversity of offerings
  • Website is very nice but deceiving
Cons:
  • Very misleading item description
  • Unethical
Reason of review:
Damaged or defective

Preferred solution: Full refund

james h Wxw

Representative ripped me off bought my forty thousand dollar piece of artwork then pulled it out of auction with help of staff at EBTH

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Everything But The House - Representative ripped me off bought my forty thousand dollar piece of...
Kim Rubin sold me on the fact that EBTH out performs Sothebys and Chrirsty's she bought three of my art pieces then had the items pulled out of auction
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Loss:
$40000
Cons:
  • Yes i got conned
Reason of review:
Work Experience or Job Application

Preferred solution: Let the company propose a solution

1 comment
Jerri Wdj

this is what I fear

Beth P Znu

Need to pay a bill?

I guess someone is going to call me but they didnt say when
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Pros:
  • Diversity of offerings
  • Good items and convienient system
Cons:
  • Diff to ask questions about an item
Reason of review:
Unpaid-for item that I don’t think I bid on

Preferred solution: Let the company propose a solution

paul p Unw

Auction result not handled honestly

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i won an auction for a signed lithograph by the former painter for the english navy. my winning bid was $12, far less than the true value. i was lucky. the shipment never arrived. i called and they said they were behind. after a month they said they couldn't find a big box (they ship big art all the time). i asked to speak to someone with more authority. after several calls they never let me speak to anyone. they refunded the $12. MY BELIEF OF THE TRUTH: they recognized that it was too good a deal. who knows who kept it for themselves or they returned it to the original seller. IN ANY CASE SOMEONE ELSE HAS MY LITHOGRAPH AND THEY WON'T HONOR THE AUCTION RESULT..
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Loss:
$2
Pros:
  • Good items and convienient system
Reason of review:
Not as described/ advertised

Preferred solution: Deliver product or service ordered

1 comment
Guest

The shipping and customer service is horrible . I bought several items but will never again . FedEx fees are expensive and all my delivers took at least 3 weeks .

Maxine L Xqd

Refund for damaged merchandise

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Recived Steuben urn completely shattered- poor packaging material. Submitted3 complaints but have hear nothing and their custormer service online does not allow me to enter my complaint AGAIN for resolution
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Loss:
$101
Reason of review:
Damaged or defective

Preferred solution: Full refund

John D Gae
map-marker Cincinnati, Ohio

What i thought was a GREAT AND REPUTABLE place isnt

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I bought a Rolex watch and after having an issue with it, I decided to take it to my local and TRUSTWORTHY jeweler. After dropping it off to them I get a call asking where I purchased it at and told them. Immediately they tell me to take it back and get a refund. I asked them what the problem was and they tell me the $5000 Rolex that I purchased was 100% FAKE!!!! So if your looking to get ripped off....This IS definitely the place. Attorney general has been called along with the BBB and my attorney. Had i not had the issue with this "ROLEX" I would never have found out. Question is...How many millions have they made off these fraudulent sales and how many other people has this happened to that don't even realize the items they have bought are FAKE.. Your Truly, A sad, let down, customer that was lied to.
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Loss:
$5500
Cons:
  • Fake and fraudulent items
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

Anonymous
map-marker Towson, Maryland

Would Not Recommend

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We used EBTH in Lexington, KY in 2017 when my father was downsizing. They came in and tagged what they would take. They did not tell us when they decided to move his lot to Louisville and postpone the auction. With no opening bid minimums, his items sold for far less than we could have sold them for on Craig's List or in the newspaper. I would not recommend this service to anyone.
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Pros:
  • Free initial survey
Cons:
  • No minimum opening bid
1 comment
Guest

FRAUD FRAUD FRAUD HARD TO GET ALONG WITH CHARGE DOUBLE FOR PICK UP BAD COMPANY FRAUD FRAUD FRAUD MAKE YOU PAY SHIPPING FOR SOMETHING IN YOUR OWN TOWN THEY SAY IT WAS SHIPPED TO BLUE ASH WHY WHY