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1.6

I want an auction on St John suit jacket. The jacket was described as being in good condition with no defects. I received the jacket and there was a large hole in the sleeve.

Reason of review: Not as described/ advertised.

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Guest

I received a Broken dinning table and got stuck with the bill including shipping. I also bought a nice ice bucket and received a lid and other broken things packaged in same box.

I asked to pick up one auction I one and they shipped it and I was forced to pay after the fact.

I am missing Pandora charms I paid and never received. The list just goes on and on.

Guest

Same here! Got two cashmere items riddled with moth holes.

After they ran me around with emails the last response was all items are as is! I have spent thousands of dollars with them and being a loyal customer means nothing to them.I have had similar problems with broken glass and broken dishes.

In that case they offered a minimal percentage refund. The refund was not found on my account.I learned the hard way and I am done

Guest
reply icon Replying to comment of Guest-1445623

All I can say is that they have lost a new customer. This was the first item I purchased in their auction and shall be my last.

Furthermore, I shall let everyone know to steer clear of their auction. I should have thoroughly read their return policy; however I was in a hurry. I just assumed that they would carefully look over their item before they put it up for sale and accurately describe it, including any defects. It is best to buy items on Ebay.

Their money back guarantee is great for buyers. They need to adopt a return policy like Ebay's.

Guest
reply icon Replying to comment of Guest-1445623

I sent the following email to EBTH regarding my experience with them. I have copied it below:I bid on and won a St.John Jacket from EBTH and received it in the mail a couple of days ago.

I was sorry to view a large hole in the sleeve on the jacket. Before I contacted EBTH, I thoroughly reviewed your return policy and was distressed to read that there basically are not returns. I did, however, read the description of the item that I bid on, and no mention was made of any holes or defects of any kind in the garment and that it was in good pre-worn condition. I also went on to view numerous complaints from others who have similar complaints in receiving merchandise not as described and the run around they received from EBTH.

To say that there are a lot of disgruntled buyers from EBTH is an understatement. I just wanted to let you know that you now have ANOTHER unhappy customer who will not be using your auction site again. I have purchased hundreds of items from Ebay, and they have a good return policy.

I will stay with them from now on. We will see how long EBTH is stay in business -- Not long I expect.

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