Anonymous
map-marker Cincinnati, Ohio

Buyer Beware

Buyer beware! Assume electronics described as "untested" don't work AT ALL. Paid $95 for an "untested" iPhone 6. I assumed untested meant they didn't test phone calls, text messages, WiFi connection. Nope! Untested means it doesn't power up. According to Patrick and Nicole from EBTH, if an electronic item powers on, they note "untested, powers on". In an email response Nicole wrote: "Stating this information (untested) is giving the bidder that it did not work when listed". In other words, their version of "untested" means nothing about it works. There is nothing on their site that describes what they mean by "untested". IMO there's little chance they did not attempt to power this item and they owe it to buyers to clarify. But then who would pay $95 for a cell phone that doesn't work?
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3 comments
Suzy_Cootchie

This is how they run their business. They're misleading and it needs to stop!

Guest

That's what "untested" means "Do not expect it to work"

Guest

They'll CONTINUE to do this and Get Away With It, unless we ALL try to stand up for ourselves, along with what's DECENT and RIGHT! I'd suggest your state's or Ohio state's Attorney General!

- - Deceptive business practices!! Also, file a Small Claim - - NO judge is going to side with them, give Ty he facts you've stated!!

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Resolved
Ronen Kmk
map-marker Cincinnati, Ohio

Resolved: Issues with entire experience

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I worked at EBTH and have been a buyer in the past (never again!). The shipping is beyond outlandish..

plus lots of unethical things happening at various levels. They sold my friend a silver plated piece by listing it as sterling silver (fraudulently), so he paid far more than he should have. When he tried to resolve it, he was told it was “too late” and there was “nothing they could do”. I was personally uneasy with being employed by an unscrupulous company and left earlier this year.

Be aware: Upper management does not care one iota about the ongoing issues with shipping / service / fraudulent descriptions / poor condition of items. They just want to turn a profit (“billions” according to a local news article.. lolz). They want it to be “like Amazon” according to upper brass - but only in the sense that employees are treated like garbage and tracked/timed to the second.

Believe me, they’d rather spend money to GPS-track their staff than, say...

figure out how to combine several small items from one order into a single shipping box. But hey, that must be rocket science, amiright?

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Loss:
$200
Cons:
  • Fraudulent listings and outrageous shipping
Reason of review:
Not as described/ advertised

Preferred solution: Let the company propose a solution

Steve A Ppq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Love EBTH!

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This company is great!!!! Love EBTH
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1 comment
Guest

Have both bought and sold multiple items w/ them over 5 years. The one time I was disappointed at the appearance of the item I reread their description and it clearly said it was contemporary & not antique.

Silly me for bidding on something based on the teeny photo seen on my phone rather than using my PC and taking a careful look at the photo. Price of lamp was $7. which is what it seems to be worth. So I didn't get a $$$$ profit?

Eh ? I donated it to Goodwill,

Anonymous
map-marker Cambridge, Massachusetts

Arrogance-Ignorance-Thief's- Scammers-BUYERS AND SELLERS BEWARE

We all need to stop writing reviews and TAKE ACTION- Call the Better business bureau- your ATTY Generals office (consumer protection bureau) Contact me to start a class auction suit. bravo1717@***.com
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2 comments
Guest

Have you looked at the possibility of bid rigging...

Guest

YIPPEEEEEEEEE! I absolutely agree with you.

It wasn't until I contacted the Better Business Bureau, that I rec'd a refund on an item. EBTH should be out of business and in jail.

If I don't receive a response from EBTH by tomorrow, another complaint to the BBB will be submitted by my (for a missing item which they agreed is missing). Good luck!

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Steve A Ppq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Charlotte, North Carolina

PROBLEM

I have a problem with a bid/purchase. No one will call me back although I went thru their website leaving my contact info and request for a response. Today I called this # and the girl said, "I'll have them call you". Very very frustrating
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Loss:
$16945
Reason of review:
Problem with delivery

Preferred solution: CALL ME, EMAIL ME, ANY RESPONSE... HELP!!!

Peggy W Kwr

My two Chandelier purchase fell through

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Everything But The House - My two Chandelier purchase fell through
Everything But The House - My two Chandelier purchase fell through - Image 2

I purchased 2 chandelier on May 16 from an estate in Florida-was contacted by Megan from ETBH the chandelier had not been taken down by the owners but that would happen shortly and they would crate and ship the items-Her name was Megan and she was no longer handling my sale they were closing EBTH in FL -Max Koehler was handling everything now and to contact him he would be happy to help me -she gave me a number to reach him- I called several times-I think he accidentally picked up one time took my name-said he would get back to me the following week-I haven’t heard from him again-so I contacted customer service-I was told the chandelier had been removed and crated but they were waiting for them to be shipped- then I heard the owners would not let them on the estate-were being difficult-then the owners had moved my chandelier to an undisclosed location-each time I found out this information I had to contact customer service- no follow ups at all from Max Koehler-Think they got tired of me and on June 27th refunded my money-I WAS a very Good customer-No Way to run a business-afraid to buy from them again!!!

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Cons:
  • Was ignored unless i contacted them
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Charlotte, North Carolina

Deceptive, immoral and liars

Please do not give the folks one cent of your money! They are not careful at listing items accurately and if you do not scrutinize the images, blow them up and look very, VERY carefully, you will buy a useless piece of trash.

They listed a dish as "GOOD" condition but it has a huge chip on it, rendering it completely useless. I made several attempts to get their assistance. Initially, they offered a refund but they became aware that the chip was visible in the one of the posting's photographs, the revoked their offer. I They were unwilling to credit me for the broken item.

It was 100% NOT broken in shipping. They sold me a piece of trash.

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Reason of review:
Not as described/ advertised
3 comments
Guest

I agree and sympathize with you. They should be out of business and in jail.

Contact the Better Business Bureau and you WILL get results. They listened to me and were very helpful.

They lie (descriptions are so vague), cheat (steal your money for something that is obviously fake) and are scammers (this is a ponzi scheme). Good luck.

Guest

I wouldn’t get too upset, it’s just how things are these days.

Guest

I truly hate this company and how they cheated me.

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Katrina O Buj
map-marker Sioux Falls, South Dakota

BEWARE - poor quality, liars and inept employees

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After complaints, and over 1 month, they shipped a rug by driver. Spent about $350 for shipping. Why not ship a rug by FedEx, UPS or USPS? Inept employees do not return calls. Then lie about return calls. Product quality is very poor as descriptions are not the truth. I lost almost a thousand dollars with this terrible company.
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Birgit Vym
map-marker Plano, Texas

No customer help

Cannot sign in Agent needs to help me now
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Reason of review:
Poor customer service
Anonymous

Great customer service agent

Explained what i thought happened but we cleared it up quickly. I jumped the gun and could have figured out the issue on my own. The rep on the phone was helpful with my other questions as well. Thank you.
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Norvell Njw

**BIDDERS & SELLERS BEWARE**

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This review is being addressed to the Founder Brian Graves and his Team named below: Mission Statement. Our mission is to be the world's largest and most trusted marketplace for estate sales.

We created this business with the simple notion of providing a transparent and seamless solution for families and individuals looking to sell their collections. I am bringing to the attention of the Founder and Officers of EBTH. Do you have any idea how your business is really being run? Re-read your mission statement!

You are far from being the "most trusted marketplace for estate sales." Then you go on to say, "providing a transparent and seamless solution for families and individuals selling their collections." These are total lies! EBTH is the most untrustworthy and dishonest business in estate sale industry! I have spent quite a bit of money in your auctions but apparently, as a customer, that means nothing to you when a problem arises. I would think your company would try to correct the problem by fixing items that get broken when shipped, replacing missing items (which happens frequently) or returning phone calls.

Then to add insult to the situations, you throw in a gift card for $30 or $50 bucks when I just spend anywhere from $200 to $1000. My first incident was pictures of Marilyn Monroe which I had been waiting to get so I could give as a gift. It was well over a month and I still hadn't received the pictures. I called EBTH customer service, they proceeded to tell me that 2 of the pics were broken while getting ready to ship.

They asked me if I still wanted them in which I said NO. They credited my account for the price of those pictures. I asked them why they hadn't called me to tell me of the problem of the first 2 pictures They had no explanation but said sorry. I had a 3rd Marilyn Monroe picture that was still being shipped.

I waited a few more weeks for the 3rd picture which never arrived, so I called customer service again looking for that picture and after some time on hold, they told me that the picture had been lost. How convenient and coincidental that ALL the Marilyn Monroe pictures weren't available. I was given a credit for them, but I was furious because I was giving these as a gift to my daughter-in-law who is a Marilyn Monroe collector. I never made a complaint or issue of this and figured that things happen.

Little did I know at this point!! My next issue was an auction that I won several items but was unable to pick up the items because I was just getting out of the hospital. I had a trusted friend and fellow EBTH customer pickup my won auction items. The items were gathered up at the auction site and given to my friend.

Things got a little chaotic there due to a lady falling with a glass piece and cutting herself pretty bad. I called my friend asking how things went at the pickup and she told me no problem picking my stuff up and she told me about the lady that got hurt. During our conversation, I mentioned that the cameras I bid on were going to my granddaughter because she was interested in photography. My friend said, what cameras??

I told her that there should have been 2 cameras with additional camera equipment. My friend said those items were not given to her. I asked her if she signed the receipt for the items and she told me no, that she has never signed papers when she picked up items. None of the employees ever presented a sheet for her to sign listing the items that I bought.

To say the least I was upset by this. I called the Project Manager Lucy Ball the very next day and explained the situation. She didn't seem to be too concerned and proceeded to tell me several different stories of what happened to the cameras. It all seemed shady and that someone was covering up a situation where items were possibly stolen.

I was furious because I was told the cameras were there and they were seen by the staff working the auction, including Lucy!! Then why did they disappear? Why wasnt the auction sheet given to my friend to make sure all items were received by my friend? I told Lucy that I felt that someone had possibly stolen them and it could be someone working for EBTH by the different stories that were told to me and run around I was getting from them.

I ended up calling customer service to complain and was stonewalled there as well. I was not satisfied with customer service so I asked to speak to a manager. They would not give me a direct phone number to call or an extension to any manager. All they could do is take a message for someone name Steve and Diane.

Steve was suppose to be a manager for customer service and Diane was some kind of Regional Director. I never received a call back from Diane but I did get a call back from Steve about a week later. I explained the situation and felt that these items were stolen from me. Either by the EBTH employees that worked that auction or the incompetence of the employees not watching to see if things were being stolen by the people coming into these estates.

I had been to several of these estate auction pickups and they would freely let people walk through to pick up their items and then they would not have you sign any paperwork that you were in receipt of the items you won in the auction! Anyone could have picked up anything at anytime but Steve didn't seem to be concerned that these items were missing which I had bid $255.00 for. He didn't seem to think that there might be a problem with employees stealing or quality control watching over sellers cherished items. He said that he would credit the money back to my account and for the inconvenience offered me a $30.00 gift card.

I was furious and insulted!! I wanted the cameras I bid on and won, this was a gift that disappeared again!! He didnt even suggest an investigation or try to find another auction that I could possibly find some other cameras to replace them with. The biggest insult to me was the $30.00 gift card he wanted to give to me.

Why in the world would I take a $30.00 gift card just to put this money back into EBTHs pocket! I told him to keep his card and told him he had possibly lost me as a customer. I has spent ALOT of money with EBTH so I would think he would have taken note of that and help with the situation so he could keep me as a customer. I also thought it shouldnt matter how much I spent with EBTH cause every customer, no matter how much they have spent would be a valued customer.

Steve wasn't going to budge and really didn't seem to care. I told myself that I wasn't going to bid on anything else, but I got sucked in. I really enjoyed shopping at estate sales with EBTH. On the outside, EBTH seems like a great company but truly you are running a deceiving your bidders and sellers.

So, the straw that broke the camel's back was an auction that I won in which I bid on a grandfather clock. I've always wanted one and this one was beautiful. I knew the shipping was going to be expensive but I was willing to pay it as long as the clock came to me the way it was advertised. It took about a month and a half for me to finally receive the clock.

It was packed very well and there was no damage. I then saw that there was another box with it that was very heavy. The other box was all the internal parts of the clock. I was furious!!

When I bid on the clock and won, there was nothing noted that if I won the clock that upon shipping they would be taking the internal components out of the clock to ship it. So now that I have the clock, it was going to cost me another $200-$300 to have it put together again. Like I said, I was furious!! I called customer service and again they would not let me talk to a supervisor or manager, just take a message.

I was referred to Steve again. I left a message with the customer service agent and it took him about a week to call me back about the situation. I explained to him that on their website that what is advertised is what you expect when you pick up an item or have an item shipped. I understand that things can get broken but this was not the case.

Steve said that its the industry standard that the clocks are broken down when they are shipped so they won't get broken. I get that, but nowhere did it say that the clock would be taken apart, shipped to me and it would be my responsibility to get it put back together again. When I bid on something and its described and pictured the way I bought it then that's what I expect when it arrives. That was not the case and we argued this point over and over again.

Argued with me, the valued customer!! He never budged in offering to pay for the clock to be put back together, so now my clock sits in pieces in my living room. What he did offer was a $50.00 gift card!! Can you believe the audacity!!

AGAIN, I WOULD NOT PUT ANOTHER DOLLAR IN THEIR GREEDY LITTLE POCKETS!! I told him to keep his card and probably in a not so nice way. Like I said earlier, that was the final straw. I will never do business with EBTH again!!

They don't value their customers whether you're selling your items or buying auction items. They are careless in handling these treasured items that have been entrusted to them! BRIAN GRAVES, as the Founder along with your Team members should all be ashamed of yourselves in letting your business to get so bad!! Look at all of your reviews, you have so many unhappy customers.

You do nothing to right these situations. It will just be a matter of time that no one will come to your business for their valuable and sentimental items because of how you've treated your customers. Your mission statement says, "most trusted marketplace for estate sales", you don't even come close to living up to your mission statement. Nothing in your mission statement is "transparent and seamless solution for families and individuals looking to sell their collections".

I am encouraging anyone else that had some shady dealings with EBTH to make sure that they put it in these reviews. People need to know what kind of business you're running! Greedy, dishonest, careless, untrustworthy, scam, etc. I'm sure the list can go on!!

Again, to the Founder Brian Graves and Officers of EBTH, I hope I got your attention!!

I would hope that you change your business practice cause right now you're looking like crooks who take advantage of your bidders and sellers!! It's about time you do right by your customers!!!

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Loss:
$30000
Pros:
  • Website is very nice but deceiving
  • Posting as many negative reviews to expose this company
Cons:
  • Are crooks
  • Customer service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

3 comments
Guest

I feel for this person that. I used to sell on EBTH, but I soon learned that they were very deceiving, unprofessional, and yes maybe even THIEVES!

When I started selling things were going very smooth, until I started to notice that my items were put on auction whenever they had time for them. It also appeared that they were manipulating the bids. And when I complained, they almost seemed offended. I am glad I quit soon enough.

I also received an anonymous email by one of their employees, stating that I had done a good thing, because they were running a shady business. And that they may even be closing soon.

But as I can see they are still going strong and some people have not caught on yet. So all I can say, is until you face a problem, and they give you the run around, then you understand their deceiving work ethics.

Guest

I’ve worked in the antique/estate business for 30 years. Unfortunately it has always been rift with dishonesty, greed, lying, conning, etc etc Most people have mental/personality disorders that create these odious personalities.

I’m sure ETBTH is no different, at least from what I am reading.

Most estate sale companies are different levels of bad, as they all lie about different things: ability to appraise, what they’ve sold, inventorying beforehand, etc etc . Best thing is to have your own sale and try to do the research, or sell at a flea market, and anything really valuable take to a reputable auction house or put on eBay.

Guest

I too had horrible results as a seller. A perfect combination of dishonesty and incompetence.

Avoid avoid avoid! As a buyer or a seller.

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Anonymous
map-marker Saginaw, Michigan

Horrible horrible place

I have purchased several items over many years even had them liquidate my entire LA home wasn’t ever greatly satisfied with their rude and sometimes inefficient customer service and thieving shipping prices , but today was the final straw !!! I wasn’t able to pick up two items of very low value because of health reasons and let them know I would get them today, well what do you know today they decided to charge my credit card 53.00 and ship them I asked to them to reverse the charge as I was picking it up today they lied to me and said it was already shipped I know they lied because there wasn’t a tracking number as of yet they have lost a customer and please all be leery of giving them your credit card they will abuse it I told them they could not charge my card and they refused to remove it as a form of payment they are nothing shy of criminals!!!!

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1 comment
Guest

Contact the Better Business Bureau!

Anonymous
map-marker Nashville, Tennessee

Haven’t heard back about my confiscated item I purchased.

Purchased an item that was apparently illegal to ship across state lines. Had it taken today by the US Fish and Wildlife department of the federal government. So now I’m out my item and over $1,300 because they broke the law. You would think they wouldn’t waste time on getting this cleared up. We will see how long it takes or if they resolve this matter. The US fish and wildlife and attorney general also want to know as well. They sold and shipped another that sold for over $60,000. Mine will be easy to resolve compared to that one. I feel very frustrated and let down not to mention cheated. They had known about this for a while and never contacted.
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Anonymous
map-marker Chicago, Illinois

Completely Incompetent Unethical Company Mabagement

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After having Lladro’s and Jewelry purchased that arrived completely destroyed due their ridiculously high priced yet stupefying poor packaging, I contacted the company for resolution. Once this unethical company has your money - forget about it. Your done. No customer service. Afterwards they sent me a survey to ask about my experience. I did not request the survey. They sent it to me asking for my opinion. I filled it out. I told them the truth. Your staff/management is incompetent. Training is desperately needed. The next day I was blocked from the site. When I called and asked why, they told me that upper management took offense at the term incompetent and I was no longer welcome on their site. So there you have it. They ask for your opinion and when you give it, and they don’t like it, your removed. That is EBTH in a nutshell. It is never their fault. It’s their customers fault. This company is headed right to Chapter 11.
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Kristin Cra

Useless customer service, false descriptions and deceptive selling practices!

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Everything But The House - Useless customer service, false descriptions and deceptive selling...
Everything But The House - Useless customer service, false descriptions and deceptive... - Image 2
Everything But The House - Useless customer service, false descriptions and deceptive... - Image 3
Do NOT use this company!!! False descriptions and deceptive selling practices indeed!!! I recently bought an an antique chair at a reasonable price and payed a fortune for the shipping! It was a joke! This company it took months to get an answer as to when the chair would be delivered. And they made no attempt to contact me. I had to call them! Finally after over 2 months and repeated calls on my part, I was given the name of some supposed 'White Glove' shipping company that would be shipping the chair. (AJ's Shipping) But when I tried contacting them the on number I was given by EBTH it was disconnected! I called EBTH to request more info. but NO reply! Today (a week later) I get an email stating my item had been shipped. At no time did the shipping company call me to schedule a delivery! Well, It was actually delivered tonight! I live on a 67 acer farm so it was just by chance that I found the chair, as I went out to check on the horses. .. The chair and been left at the bottom of my driveway at 7:00 pm in the pouring rain blocking my gate! It was wrapped in plastic wrap without any padding. It is severely damaged, broken beyond repair! And was most likely broken and badly repaired sometime in the past! NOT disclosed It is unusable and NOT fixable! And I'm out the cash with no chair!!!
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Loss:
$360
Pros:
  • Being able to complain about them to as many people as i could
  • Website is very nice but deceiving
Cons:
  • False descriptions and deceptive selling practices
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

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